My next email is going to be to Unlimited Vacation Club with my attorney to try and get my money back because of the way these resorts are run. Price per night. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. I was trying to pay for an upgrade and she could not figure out anything but we got through it with a nice room in building 7 in room 7501 which was a great room but thats is where the terrible customer service started. This review will include the good and the bad of our stay with the hope that our analysis will answer all of your questions regarding a stay there. To see all content on The Sun, please use the Site Map. Filter your search by Category : Tag : Date, Best Things to Do in Scottsdale With Kids, Where to Stay in Joshua Tree National Park, Best California Amusement Parks for Toddlers. Email us attips@the-sun.co.ukor call 0207 782 4368. World Cafe is the all-day international buffet, while a la carte options provide Mexican, Japanese, French, and Brazilian steakhouse dishes. Then staff from ERC told us to leave the beach. Thanks for the review! This is the version of our website addressed to speakers of English in the United States. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. All of the guests appeared to be having a genuinely good time, and therefore, were happy, laid back, and friendly. Theme nights, beach parties, and live musical performances provide evening entertainment. This gorgeous Mexican island is known for its white coral beaches, scuba diving, and sea turtle sanctuary. There was not one lunch or dinner menu that included a simple piece of pizza. Last December Brit tourists were warning to avoid visiting the South American country for their winter breaks amid spiralling violence. Dreams Playa Mujeres provides the ultimate backdrop for unparalleled pampering, romantic rendezvous and lasting memories. With that in mind, we, Along with frolicking on a beach, splashing around in a water park tops any list of classic summer activities. Fans of ancient architecture can also book a tour of Chichn Itz. A lazy river is a nice addition, but it's exclusively for Preferred Club guests. I do feel sorry for some of the hard working employees in the bars and restaurants that were great such as Gabriela by the pool who we loved because this resort needs some change at the top.. Dear jmodaff52,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. the tortilla chips. Two of these vendors got in a gun fight over their turf to sell "cigars" (cocaine). Guests and operations were not affected.The safety of our guests is always our top priority. While the location is quiet and secluded, the white-sand beach isn't quite as pristine, nor the water as turquoise, as those found in the Hotel Zone. Photo by Dreams Resorts Cancun - After three days at Dreams Playa. The Core Zone includes ping pong, air hockey, an X-box lounge, basketball court, climbing wall, and nightly activities. This all-suite resort will boast 502 graciously appointed and luxuriously equipped suites, surrounded by secluded white sand beaches and the turquoise Caribbean Sea. In other words, we had a wide range of interests and ages to appease in order to make this vacation a success. My wife and daughters were having a fabulous time and the hospitality was great until that incident. It comes amid escalating drug cartel violence in the Mexican beach city popular with Brit holidaymakers. Archery. Highly recommend! We would like to thank you for your observations and recommendations, please rest assured that your comments have been taken very seriously. Once washed ashore, it was quickly cleaned up by resort staff, however. There are 8 different guest buildings containing a total of 502 suites. Opening hours: Monday to Sunday from 8:30 to 16:00 hrs. Many different travel sites will offer discounts or deals at different times for rooms at Dreams Playa Mujeres Golf & Spa Resort and KAYAK will provide you with prices from a huge range of travel sites. Dreams Playa Mujeres Golf & Spa Resort boasts a total of 502 luxurious non-smoking suites and with a private terrace or balcony, daily refreshed mini-bar, rain shower, and a Dreams Box for private 24-hour room service delivery. This is not a paid post nor was our stay hosted, endorsed, or sponsored by the resort brand. To use our mobile site, please enable JavaScript. Our Dreams Playa Mujeres Review comes from the perspective of our multi-generational travel party. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Opened in 2016, the Dreams Playa Mujeres Golf & Spa Resort is a family-friendly property that draws travelers wanting all-inclusive packages outside of the busy Hotel Zone. We did hear it loud and clear, and saw people walking on the beach turn around and run -- looks of horror on their faces. We pay for videos too. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Armed police are regularly patrol the beach to try to reassure holidaymakers following the drive-by shooting on Tuesday, Forensic doctors carry the body of a Canadian woman found with multiple stab wounds in Cancun last month, Map reveals the spate of murders across Cancun, including 14 in just 36 hours, The stunning 700-room all-inclusive Riu Dunamar hotel in Playa Mujeres has five pools, five restaurants, six bars and a nightclub, A crime scene investigator is seen at the Blue Parrot nightclub in Playa del Carmen last month - just a few miles from Cancun, Marines are regularly seen patrolling Cancun following an increase of gun crime in the last decade, escalating drug cartel violence in the Mexican beach city, party town was hit by 14 murders in 36 hours, gunmen on water scooters opened fire on a beach vendor, Brit tourists were warning to avoid visiting the South American country, Independent Press Standards Organisation (IPSO). 128,309 were here. I do think the preferred rooms are worth it if staying in the building where the preferred lounge is Thanks for asking! Search for the cheapest hotel deal for Dreams Playa Mujeres Golf & Spa Resort in Isla Mujeres. I am a member of Unlimited Vacation Club and have visited many Dreams/Secrets/Now properties and I was very excited to visit Dreams Playa Mujeres with my family after visiting Secrets next door in November. We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. Overall, food receives mixed reviews, though the Mediterranean spot, Mezes, and Brazilian steakhouse, Gaucho Grill, receive consistent praise. Brits described hearing six loud bangs "like a car backfiring" before screaming families ran for their lives at 8.30am on Tuesday. We typically arrived at 6:15-6:30 and never once had to wait for a table. Thank you! Not being familiar with the geography of the area, I have just checked to see how close this is to The Beloved (we stay there in June). Kayaks, Hobie Cats, and snorkeling gear are free-to-use, while Jet Skis require a fee. Food is great. Perfectly situated in the exclusive gated community of Playa Mujeres,. Though there was an in-room I-pad that was supposed to have shown the resorts daily activity schedule, we found it very hard to navigate. My family of 5 were on the beach cabanas apart of the Preferred club. Dividable into three sections, the ballroom hosts differently sized meeting rooms for around 100 people each. Singles: May feel overwhelmed by all of the families and larger groups. The main gate is always supervised by a security agent and resort access is actively monitored.4. "We hit the floor while bullets were flying.". We spent 7 nights there in February 2019. We were right near a shooting on the beach, the first part of March. Although a decent pick, the beach here isn't as nice as those found farther south. Also I believe there was a shooting at Secrets a while back, maybe last year. Swish bathrooms have rainfall showers, hairdryers, variety of toiletries, and bathrobes and slippers. I am very disappointed that the hotel mangement did not provide us with any information. There was also a large TV that was always had a big game on. Review tags are currently only available for English language reviews. That means that you can always find a great deal for Dreams Playa Mujeres Golf & Spa Resort. Another tourist told how he and his daughter cowered on the floor as the gunmen stormed the beach. Ask sstanziola79 about Dreams Playa Mujeres Golf & Spa Resort, Ask Ladygigi305 about Dreams Playa Mujeres Golf & Spa Resort, Ask Echst about Dreams Playa Mujeres Golf & Spa Resort, Ask Kristy M about Dreams Playa Mujeres Golf & Spa Resort, Ask mbinx about Dreams Playa Mujeres Golf & Spa Resort, Great property, terrible handling of a shooting on the Beach, Ask jmodaff52 about Dreams Playa Mujeres Golf & Spa Resort, We compared the lowest prices from 16 websites, Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, We compared the lowest prices from 18 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites. Dreams Playa Mujeres features 65,000 square feet of inviting swimming pools, an on-site water park, live entertainment, world-class golf greens, soothing spas, oversized luxurious suites, and an incredible interactive Dolphin Habitat. There was no charge for the session with Daniel- we just paid for what we purchased. Process in place to check health of guests, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Guests can opt-out of accommodation cleaning, Staff follow all safety protocols as directed by local authorities. The AAA Four Diamond resort is set along a private stretch of beach and is only 35 minutes from the Cancun International Airport, and 10 miles from downtown Cancun. When I watch the local news (I live in Houston), I see at least one or two shootings every day. Guests get up as early as 7 AM to start saving chairs by the pool. Complimentary access to adult-only Secrets Playa Mujeres next-door. Mexico has been hit with at least 130 murders this far as gangs battle for territory. * Swimming with the dolphins- a highlight of my kids' trip! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92297184', '');}, 'log_autolink_impression');Mujeres about kilometres from Beloved. Side note: If you stay in the Preferred Club, request to stay in Building #6 as we did. Playa del Norte Isla Mujeres is the closest landmark to Dreams Playa Mujeres Golf & Spa Resort. We were excited to go to a DJ on the beach one night, looking forward to an evening of dancing, but we arrived to find about 10 kids, a few parents, and us (in spite of it being spring break season).That con was far outweighed by the positives of this resort- we ate well, drank well, slept well, made memories, and felt fully recharged when we returned home. Hotel would not acknowledge the shooting and brushed it off. Sunup or sundown, theres always something happening. Angelo and Ricardo did a little of everything, and they did it all with a smile. This was our first experience at Dreams, and it met our expectations. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Unlimited Dining Unlimited Drinks 24-hr Room Service Pool & Beach Wait Service Wi-Fi Best-in-Class Service View More ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92272804', '');}, 'log_autolink_impression');Isla Mujeres. The beach here is beautiful, with white sand and palm trees lining the shore. We stayed in a family suite (basically two adjoining rooms) with a tropical view, but even that tropical view provided us a peek at the ocean.While I could write a book about all of our experiences, I'll stick to some highlights from our visit:* Bike tour was great, but get there early to sign up if you're interested. Catch some rays poolside, enjoying the breathtaking views of the Caribbean Sea on our beachfront or take part in more exciting recreation. The shooting happened at the edge of that resort. Enjoy free breakfast, free WiFi, and free parking. For this reason, it is well worth reading the reviews of others who have previously visited a property that youre interested in. Complimentary transportation and green fees at the adjoining Playa Mujeres Golf Course. All products are independently selected by our writers and editors. If we wanted a portable copy of the schedule, we had to walk to the front desk each morning and ask them to print us a copy. You can pick and choose what to do on each day, and there is a little something to do for everyone. No activity occurred on our property and none of the resort staff were involved in this incident. The hotel only cares about money and tips. Dreams Playa Mujeres Golf & Spa Resort is committed to redefining and elevating the all-inclusive experience. The hotels convention center features boardrooms as well as meeting rooms for business endeavors. Weddings & Honeymoons. Gluten-free offerings are made and prepared separately, and are never put out in the general buffet area to risk cross-contamination. Dreams Playa Mujeres Golf & Spa Resort is a resort that we would absolutely visit again! There are ten dining experiences available, all with a different ambiance, dress code, and cuisine. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. I am disappointed in the service, no consistent cleaning, restocking, it seems like the resort is understaffed. What would you like to know about this accommodation? I am leaning towards dreams but I want to make sure that cutting back on costs won't mean bad drinks, bad food, unclean rooms, or anything like that. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. Families with Babies and Young Children: Explorers Club for childcare during the day and a great kids pool and water park area. The theater performances did not begin until 9:00 PM each night despite that this is a resort that caters to families with young children. Building #6 is home to the Preferred Club Lounge. While there, they can enjoy interactive adventures and activities while you enjoy some kid-free downtime. While weve seen many oceanfront pools, theaters, and beautiful beaches at all-inclusive resorts, those with lazy rivers are rare, despite their appeal for, There are two types of lazy-river fans. Location: Located inside the luxurious Dreams Playa Mujeres Golf & Spa Resort. Please see our partners for more details. It's sad to read such negative reviews maybe their stays had bad service but allof that must be fixed by now. Open daily from 10 a.m. 6 p.m. Lazy river (exclusive to Preferred Club guests), Cooking and cocktail classes including wine and tequila tastings, Preferred Club suites in premium locations, Complimentary newspaper in-suite every day (English or Spanish), Access to exclusive dining option for daily la carte breakfast inMarisrestaurant and in Oceanarestaurant, Preferred Clubsuites in premium locations, Access to the Lazy River at the Preferred Club Villa section. A BEACH vendor was killed in a double shooting at a luxury Mexican holiday resort in front of terrified Brit tourists. One traumatised tourist, 35, of South Wales, told the Sun Online: "We were just sitting on the sun loungers. The upgraded mini-bar, bath amenities, pillows, and cocktails were delightful, as was the private check-in and check-out. Look no further for an honest Dreams Playa Mujeres review and the best tips for your visit! We stayed in a Preferred Club Oceanview Suite that had 2 queen beds and a pull-out sofa. It's not required, but the staff really earns it, and they are so appreciative. Please check our partner sites when booking to verify that details are still correct. Three levels of swimming pools reaching over 65,000 square feet, which also includes two infinity pools with breathtaking ocean views, a children's pool, six whirlpools, a water park for the smallest guests, and a water park for all ages, and a lazy river. Thanks, Dreams, for a great vacation! I recommend getting there around 4:00. We absolutely loved that our group had upgraded to the Preferred Club and consider this to be a major perk of our stay. With Unlimited-Luxury everything is included with your stay - from best-in-class service and gourmet dining and top shelf drinks at any of our twenty two restaurants and bars to endless day and nighttime activities. Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. The main gate is always supervised by a security agent and resort access is actively monitored.4. The shore was equipped with volleyball and soccer nets, as well as two beach bars where you can pick up drinks and towels. Things you buy may earn us a commission. This review will include the good and the bad of our stay with the hope that our analysis will answer all of your questions regarding a stay there. Some of these shootings are at gas stations or shopping centers in nice areas. Security and safety is a concern. Not once do they ask if we are okay or apologize for the traumatic experience they could careless about me and my family. The 502 rooms are huge, contemporary, and well-outfitted with modern amenities. Kids and teens can have their own adventure. What would be your #1 pick for a luxury FUN resort for all ages (good food important, but range of activities and FUN is more important!) Use them to keep the outside of your ice-cold beverage free of sand, or to place your cell phone or loose snacks into! Best Things To Do in Estes Park With Kids, The Ultimate Guide to Visiting Rocky Mountain National Park with Kids, 15 Easy Hikes in Rocky Mountain National Park, Itinerary: 6 Days in Naples/Marco Island, Itinerary: 3 Days in Glacier National Park, How to Plan the Best Kid-Friendly All-Inclusive Vacation, What to Pack for Mexico {Our Epic Mexico Packing List for 2023! About 10k north of Beloved according to Google Maps. Explorer's Club For Kids ages 3-12, offering video games, big screen movies, and crafts, treasure hunts, sandcastle contests and even a camping adventure. Even the massive deployment of federal police and troops have done little to slow things down. Take your fitness to the next level above sea level. Last month the party town was hit by 14 murders in 36 hours the highest ever in the countrys recorded history. Pets allowed on request. Let me preface by saying that although the food at Dreams Playa Mujeres wasnt categorically bad, it also wasnt categorically excellent. The vendor and a lifeguard were rushed to hospital after the drive-by shooting outsidethe five-star Riu Dunamar resort inPlaya Mujeres, just north ofCancun. Take the stress out of planning a family vacation by using our detailed destination guides and ultra-convenient packing lists to help you travel better. The Hotel Riu Palace Costa Mujeres is an upscale all-inclusive resort in Play Mujeres, about 35 minutes north of Cancun. Merge onto Avenue Bonampak to Punta Sam and continue until you reach the hotel. As you know, tropical vacations are a big investment in money and time. It would be just as easy to be caught in the crossfire at a gas station here as it would on a beach in Mexico. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. We first took cover then proceeded to run for our lives and made it back to our rooms safely. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Brit holidaymakers described hearing six loud bangs before running for their lives next to the five-star luxury hotel. Unwind during a romantic and child-free evening at the LEtoile restaurant. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Yes it is on the mainland but a part of the municipality of (ta && ta.queueForLoad ? We were staying at ERC, and were sitting on the beach at the far end of the property, close to the Now Saphire. Do you have a story for The Sun Online news team? With Unlimited-Luxury everything is included with your stay - from best-in-class service and gourmet restaurants and top-shelf drinks to endless day and nighttime activities. Dear samkristy4,Thank you very much for taking the time on writing your review, many thanks for providing your very cordial and nice comments regarding your recent stay at Dreams Playa Mujeres Golf & Spa Resort. Delphinus Playa Mujeres. From a breathtaking oceanside ceremony to a lively cocktail hour to a private dinner reception, Dreams Playa Mujeres Golf & Spa Resort wedding packages provide all the elements of the picture-perfect event along with special touches that will pamper you beyond the wedding day. We were there in December. But one Brit said: "It's quite hard to relax , you feel like you're on edge all the time. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Our favorite restaurant was Maris, the fresh seafood restaurant, and Fusion, the Japanese hibachi. Link. Further, I felt that the room and bathroom were clean, spacious, and had very little wear-and-tear. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. Maybe 9 or 10 round in total. It was a pleasure to host you during your vacations.It is wonderful to know that you and all your family had a great time with us, thanks for acknowledging our efforts to providing you the best experiences. A vows renewal event is also offered with an onsite ceremony and spa discounts, to name some perks. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. Additional planning tip: Check out Mia Reef if you are looking for a more remote and private accommodation to experience the island of Isla Mujeres. Raf Contessa, 48, who is on holiday with his wife, 46, and two children, aged 8 and 11, said the attack sparked mass panic on the popular beach. Foodies: Nothing spectacular about the culinary scene at Dreams Playa Mujeres. Mediocre food quality and choices. Though the resort is somewhat spread out, things are actually closer than they seem. Dreams is not a brand I am familiar with, so it was awesome to read about every aspect of the property! If someone was shot at the Hyatt Regency downtown, would you hold the Hyatt responsible? Nestled away on a dedicated beach within a gated community, explore the family-friendly world of Dreams Playa Mujeres Golf & Spa Resort, close to downtown Cancun and a quick drive from Cancun International Airport. Taxes and fees that are shown are estimates only. The main gate is always supervised by a security agent and resort access is actively monitored.4. If you go keep your head on a swivel We just got back, and am sick to my stomach at how sour our trip was. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. Terrible services at meals, staff appeared overwhelmed and distracted. As I outlined above, there are so many activities and amenities to choose from at Dreams Playa Mujeres. Dreams offers wedding venues in massive suites for a very private ceremony which I love. Dreams Playa Mujeres Golf and Spa Resort is a popular all-inclusive resort in Playa Mujeres, Mexico. I strongly urge you to go somewhere else. We'll show you how hassle-free family travel is possible - when you travel with a plan! This stay includes Wi-Fi and Parking for free, Lote Rth-7-pm-ii, Lte1, Mz 1, Smz 3, 77400 Isla Mujeres, Quintana Roo, Most expensive month to stay with an average. Ample features include multiple pools -- two infinity pools, six whirlpools, and a water park -- an elegant spa, modern gym, live performances and daily activities, and a golf course. Fortunately, there are a number of hotels with water, Whether youre a couple who wants to relax with a cocktail in hand or a family looking to keep the kids entertained, an all-inclusive resort is often the best way to go. Teens will enjoy the Core Zone Teens Club with an arcade, kayak tours, air hockey, and more. Dreams Playa Mujeres Golf and Spa Resort is a popular all-inclusive resort in Playa Mujeres, Mexico. Located on a sandy stretch of Playa Mujeres, this resort features spacious suites in a contemporary design. Tripadvisor performs checks on reviews. Dreams offered a high level of luxury while remaining incredibly family-friendly. The cheapest price a room at Dreams Playa Mujeres Golf & Spa Resort was booked for on KAYAK in the last 2 weeks was $458, while the most expensive was $841. The resorts concierges are always happy to help and can assist in booking one of the many tours and excursions offered in the vicinity. Yes, many of those travelers are couples seeking a romantic beach getaway, but thanks to affordable flights and all-inclusive resorts, families are drawn here, too. This means that every time you visit this website you will need to enable or disable cookies again. Victor in the buffet was very attentive- we made it a point to eat breakfast in his section each day. People need to know this is going on so they can make their own decisions about travel. When 4 gun shots via vendors were shooting at each other on the beach. Having traveled in a group, we used the different colors to help keep track of whos cup was whos. Dreams Playa Mujeres Golf & Spa Resort is 16.1 miles from Cancun. * They don't include straws with the drinks (for environmental reasons), but if you ask for one, they will give it to you. Call the Sun Online newsdesk on0207 782 4368 or email sam.christie@the-sun.co.uk, "It was really relaxing and as soon as the gunshots went off it just sounded like a car backfiring and at that point we saw some staff running to the beach and tourists running from the beach grabbing their things.". , of South Wales, told the Sun '', `` Sun '' ``. 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