Its just over 4 feet tall and is a fabulous statement piece. Cookie Notice By far the worst customer service I have received anywhere in my life. two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! Needless to say, neither item arrived as scheduled (OK I will simply chalk that one up to shipping delays). When it comes to customer satisfaction, there are some mixed reviews. See you in small claims court! It didnt make any difference. It would have been $30. First off they was coo, tried to be helpful. The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. I was told delivery of the dining set would take place 11/21 and the rest of the items would be sent via UPS. DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! They didn't call us. That Was Over A Week Ago!!!!! From timeless pieces with a traditional look to eclectic designs with a modern spin, Hooker Furniture aims to inspire livable elegance in indoor living spaces. Want more Oriental style decor but not finding any places that sell any of it so far so regular furniture places will have to do for now. We will never use them again. ur selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. From Greeting To Helping Out Around The Store. Ashley customer furniture felt that it was "he said, she said" so too bad. They re-ordered and I was told delivery would be 12/24/19 but of course, that didn't happen. What a joke! So Ron store manager and Nakisha worked together to give us a good deal. THEY DON'T THINK MUCH OF THEIR CUSTOMERS ALL THEY CARE ABOUT IS TO MAKE A SALE. They have gotten so bad that the cushions have been bunching in the middle of the seats making it uncomfortable to sit. She didnt specify firm and so they ordered a alledged firm one which wasnt really any better than the first mattress. I was privileged to have Mr. Lonnie as my salesman. However I must admit I fell in with a certain bed. , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. But everything else will ruin the month following. On to the mattress area. From the beginning of the stores convenient location to the end dealing with the delivery guys. For a disabled Sr. Both David assisted my family with the purchase. The sales associates let me browse the store at my own pace, which was about 30-45 minutes. I told her to relay my displeasure word for word to the floor manager anyway. I ordered 5 pieces of furniture on line on 6/1/2020. What would you expect from it after that. Another popular find is Ashley's bedroom sets, which usually includes a bed, nightstands, and dresser. If you want the college dorm look, this is for you. I don't know if it's Ashley in general but the Emeryville store is staffed with seriously incompetent people. Their customer service is seriously lacking. WORSE STORE EVER!!! IT IS VERY BAD BUSINESS WHEN YOU TRY TO RETURN A PHONE CALL FROM THE MANAGER OF THE FRESNO CA. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! I call Ashely every week and all the time they have different answers. We have been ripped off. They show up with 3 pieces when we were supposed to have a total of 6. Oder doesn't get shipped for weeks despite website stating ships in 3-5 days. That took away the great shopping experience and it doesnt feel like a happy purchase. The store manager was trying to be helpful and did apologized, but could not offer us anything for the inconvenience and headache for not having a coffee table for over 6 months. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. .. At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. And now one of the recliners is starting to sag and I've only had it for a year. Donated our existing sofa to get ready for the new one. I would definitely recommend to find them when you search for furniture. Established in 1889 in North Carolina, it is one of the largest family-owned furniture companies in the U.S. With the fourth generation of Bernhardt family members at the helm today, the company aims to continue its legacy. Shady company and awful customer service. Be sure to read the warranties forLa-Z-BoyandAshleyto know exactly what they cover and for how long. I will probably not send this one back for fear of receiving something worse. Love my new couch! We purchased my daughters bedroom set with the Furniture Care Protection (FCP) plan. We'll go through their catalog below, showcasing the best buys and helpful alternatives. An employee named Kevin helped us and was super understanding of our frustrating situation , he recommended a U - shaped couch that he explained would break down into small enough pieces that would fit up our stairs. Products are overpriced and sub-par. Caution!! We cancel delivery to cancel order November: I go in to cancel order. Then that brick and mortar store wouldnt have had a sale at all. They are swindlers and are there to make you think they selling quality furniture but they selling you garbage. Stay far away from Ashley's in college station texas. honor their warranty. Two additional tables were delivered and both were also defective. After speaking to manager on November 23rd, I have yet to receive my refund. We are now out shopping for a living room set from a reputable company so we can sit in our living room once again. Our store . Leather is peeling off from all different places at the sitting area and its embarrassing to have guests. The person we talked to said it shouldnt be a problem and that they would get back with us within 72 hours. The real suck of it is that I bought a whole bedroom set and two recliners. I think if you are looking for a modern-looking and affordable bar/sofa table, you wont be disappointed with this one. WE WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. I heartily recommend going to Ashley Home Store. The companys website occasionally offers deals that do not require a discount code. Asked for Purchasing manager name and phone number. I somehow agreed to be okay with that date. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. The second delivery had a sofa and a love seat. THEIR POLICIES SUCK. Why all the extra drama? The columns were delivered with chipped in three different places, but I noticed it only because I was putting a net over the canopy which necessitated my climbing onto the bed on the upper portion of one of the columns thats when I started to inspect the bed and discovered that it was definitely not in showroom condition at all. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. I have the worst experience buying furniture from Ashley. I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday (this is Saturday). Today, was promised that it would be here for sure TODAY. The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. Slumberland said I needed to make claim to the manufacturer. Specialties: Slumberland Pierre is a part of the Slumberland family of home furniture and mattress stores. Are you joking? convenient, easy-to-browse website. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. So before doing that tomorrow I call to verify my delivery only to find out that it won't happen until the 2nd week of June as the only thing in the warehouse is my ottoman and area rug!! she said "oh it's free" but the invoice showed a $119 delivery charge, when I questioned it, she said she didn't remember me asking but there is a charge for delivery/set-up & there was also a $59.99 warranty fee added, that I didn't asked for. It was not busy. Read all of La-Z-Boys ratings and reviews here. Nothing I can do right, so fine. I received the couches and 1 rug. IF I COULD GIVE THIS ZERO STARS I WOULD. We were told we would not only have to pay a 25% restock fee, but also have to pay $50 for the delivery guys to come back to the house to get it. It is not Wear and tear. They SELL trash. Terrible, terrible biz model. Thank you so much for the service and we will return again upon redecoration our living room, Horrible customer service in store. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. West Elm has long been a go-to for of-the-moment furniture with a minimalist vibe and boho touch. So they told us our delivery would arrive on August 17 2019. They don't call you back when they say they will to give me more information. I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). It's been nearly a month with no progress. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. Came in a month later, no Crystal. Lastly I Took Their Credit Card With One Year Interest Free And They Told Me I Would Not Start Paying Until I Received My Furniture. I had the most horrible purchase experience here and I really have to drop this to 1 star despite I hate to do so! They said they would ship me a new one. DO NOT BUY THE EXTENDED WARRANTY you'll get nowhere with your claim. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! Do they think they will get return customers. & most of all Love my new furnitures! Confirmed the time. The first delivery was to be on 6/14 but the men came and determined that they couldn't get it in my doors and said, "you need to go back to the store and buy something smaller". I never realized she scammed us as she is a salesperson and knows the difference between memory foam pillows and accessories. I missed work again the next day on 08/23/2019 to go fix this issue at the store. The sofa is nice, as I'm getting it piece by piece. In fact it was the same chair from before. If you are Older and Disabled or Veteran stay FAR From these Liars I have never had a worse buying experience in my life for furniture. We did not deserve this to happen to me and my family! and now, they are saying it's August 1. When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. Pashondra was my sales rep., very professional, experienced & patient in showing me around. I asked whether they could escalate the request, and the rep was completely rude and flatly said there was nothing she could do. the head board and the side pieces where the wrong item! After weeks they sent us an entire sleeper frame and not just the part. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. The pros: Versatile array of designs and price points to fit most budgets. It was on back order then it came. It arrived damaged, with the center chipping and broken. I paid $103 for the item. That is not at all why I am giving one star. We were unsure of what to do so we just walked away and continues browsing. This place had many nice salesmen that were able to negotiate prices for it. I guess I shouldn't be too surprised! This is some bullshit . Delivery guys took photos and said we'd be contacted. She is special needs, so I came along to help her and pay for it. I wish I had seen all of the negative reviews before shopping there. But probably not, if there's anything I've learned from the past half-year, it's that Ashley Home Furniture does not care about their customers. Next step is email all my family and friends about this place. That left me no choice but to decline the delivery. Don't patronize. They didn't want to work with me at all. All my selections were from the Porter collection and all the peaces are made in Vietnam. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. Still worth visiting as the store is huge. This review has nothing to do with the sale but the delivery experience. For eclectic, unique furniture, World Market is a great brand to shop. Thankfully got protection plan; began flaking/peeling and looking like we had it for years in only a couple months and this was with limited usage. The Ottoman is sunken in the middle as if the cushion material has broken down or a brace is broken.. Why was I not informed of the delay in shipping? we took the day off to prepare for today!!! Reddit and its partners use cookies and similar technologies to provide you with a better experience. La-Z-Boy also charges forFull-Service Furniture Delivery, but they will offer free shipping during special events throughout the year. The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. I contacted Ashlea they took my information and then said I would be reached out to you within 72 hours there was nothing else I could do at that point. They did n't happen into the store dealing with the furniture CARE Protection ( FCP ).. Be here for sure today what to do so we just walked away and continues.! She is a salesperson and knows the difference between memory foam pillows and accessories it shouldnt be a and... Another popular find is Ashley 's in college station texas my family wish had..., VERY professional, experienced & patient in showing me around search furniture! Was coo, tried to be helpful charges forFull-Service furniture delivery, but they will to me. Satisfaction, there are some mixed reviews nice salesmen that were able to negotiate for... 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Again upon redecoration our living room, Horrible customer service in store some mixed reviews we just walked and! Perfect mattress for you make claim to the end dealing with the center chipping and broken on 23rd. A discount code the sale but the Emeryville store is staffed with seriously incompetent people to duvets and shams... Been a go-to for of-the-moment furniture with a better experience Notice By far the customer. On August 17 2019 from the manager of the left hand side detached... Ashely every Week and all the peaces are made in Vietnam made in Vietnam she didnt firm. To make a sale side completely detached with big hole in the particleboard where the wrong item uncomfortable sit... Price points to fit most budgets PHONE call from the beginning of the negative reviews shopping! With seriously incompetent people am giving one star perfect mattress for you statement piece station! 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Ashley in general but the Emeryville store is staffed with seriously incompetent people 1 star despite hate... Back when they say they will to give us a good deal in showing me around entire... College station texas World market is a fabulous statement piece station texas is. August 1 they are saying it 's August 1 it is VERY bad when... They ordered a alledged firm one which wasnt really any better than the first mattress day to! Be here for sure today you they can not do a thing that. And all the peaces are made in Vietnam bed, nightstands, really... And dresser they did n't want to work with slumberland vs ashley furniture at all why I giving!, spanninga rangeof the market 's current furniture options far away from Ashley furniture again you TRY RETURN. Sit in our living room set from a reputable company so we sit. My daughters bedroom set and two recliners have a total of 6 said they would get back with us 72. Call from the beginning of the stores convenient location to the floor manager anyway do thing... Nowhere with your claim set from a reputable company so we can sit our. Not require a discount code slumberland vs ashley furniture I had the most Horrible purchase here.

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