mount sinai help desk

Select properties. In order to request that your device receive ISMMS email, send the Email Synchronization Acknowledgement Formto the Academic IT Support Center at ASCIT@mssm.edu. Terms and Conditions, Innovative Collaborations Enhancing Education and Care, Link to Innovation in Science and Medicine, Link to Innovative Collaborations Enhancing Education and Care, Office of Gender Equity in Science and Medicine, Office of Industry Engagements and Conflict of Interest, Innovation and Entrepreneurship at Mount Sinai, Mount Sinai Center for Vaccine Research and Pandemic Preparedness, Converting Discoveries to Clinical Treatment, Email Synchronization Acknowledgement Form. Other non-clinician research team members can request view-only Epic access but will not be able to send PROMIS-CATs questionnaires. Note to access these documents in SharePoint, you may be prompted to enter your MSHS credentials. Quick Links: Hospital Employees: https://msvpn.mountsinai.org Visit or contact ASC-IT (ISMMS Academic IT Support Center)Levy Library, Annenberg 11, By phone: 1-212-241-7091Via email: ASCIT@mssm.edu. Epic is the main electronic health record system (EHR) used at MSHS, to which MSHS is migrating its hospitals and practices. Generally, Clinical Trial Alerts are implemented approximately 3-4 weeks from the time of the approval meeting. Skip to main content. All other inquiries and general questions can be directed to our main switchboard at 212-241-6500 or 212-590-3300. A: The HPC staff is always available to talk 1-on-1. You can chat with us for instant service, call us at 929-305-0125, or email us at refdesk@mssm.edu.Emails received Friday through Sunday will be answered by 5pm the following Monday. var today = new Date() As such, to get Provation data, you need to submit a data request for it to the Mount Sinai Data Warehouse (MSDW) to get Provation data. Thank you for your interest in The Mount Sinai Hospital. Double-click the Network and Dial-up Connections icon. Select "Obtain an IP Address Automatically" and "Obtain DNS Server Address Automatically." %PDF-1.5 Ordering of all research medications can be done by searching by the "GCO#". Monday - Friday, year round work. Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Lukes and Mount Sinai West:212-523-6486, ©2023 Icahn School of Medicine at Mount Sinai <> "Hot spots" or wireless access points, are available in most Mount Sinai locations. Privacy Policy | Terms and Conditions. The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. Mount Sinai Access is a 24/7 concierge service available to assist physicians, patients, and family members connect with one of our highly trained specialists. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter - view your results and your doctor's comments within days | IRB Approval: IRB project approval is not needed for access (de-identified information). A patient record with the MRN is created as soon as a patient requests an MSHS appointment for the first time at a MSHS location that uses the Epic EHR system. If you require a silent space to work or study, please consider. Sinai Health Foundation: 416-586-8203 or 1-877-565-8555. or visit SupportSinai.ca. mswpatientrelations@mountsinai.org or (212) 523-7225, Mount Sinai Beth Israel Patient Relation office: Mount Sinai Hospital Patient Relations Office: % Investigational Drug Service (IDS) Orders - IDS must be notified as soon as a GCO# is established in order to initiate the process of creating a medication record in Epic. The IT Help Desk can be reached at (212) 241-HELP. In general, the MSDW is the primary source for most longitudinal data requests because it contains data sets not available in Epic. PROMIS (Patient-Reported Outcomes Measurement Information System) comprises a set of patient reported outcomes measures developed by the HealthMeasures initiative headed by Northwestern University, through funding from the National Institutes of Health. Before traveling internationally please download our IT security bulletins regarding setting up security on devices and our IT mobile guidelines: Instructional designers and medical illustrators, Linking physicians, patients, and hospitals, Visit or contact ASC-IT (ISMMS Academic IT Support Center), By phone: 1-212-241-7091Via email:ASCIT@mssm.edu, 1 Gustave L. Levy PlaceNew York, NY 10029-5674, 2023 Icahn School of Medicine at Mount Sinai Exceptions are HIV or Psychiatry research studies. Should you need any assistance, please contact the Help Desk. This includes contact details for HIM and an example email request template. Actual salaries depend on a variety of factors, including experience, education, and hospital need. From the Doc or Apple Menu, select System Preferences, as shown below. MSHPatientRelations@mountsinai.org or (212) 659-8990, Mount Sinai Queens Patient Relation office: var year = today.getFullYear() Your administrative manager will need to log in to request access for a network email account. This is a one-time procedure. This way, the patient is able to complete these questionnaires at their convenience by securely logging into MyChart. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter - view your results and your doctor's comments within days Contact Us. Epic's research functionality at MSHS includes: It is the policy of the Mount Sinai Health System (MSHS) that the signed informed consent forms (ICFs) of patients enrolled in an intervention clinical trial are scanned into Epic. Additionally, you should submit a ticket following the instructions below: For additional assistance, you may contact the helpdesk by dialing 4HELP (212-241-4357) or email them at ITHELPDESK@mountsinai.org. Get help from a librarian through chat, email or phone, 1 Gustave L. Levy PlaceNew York, NY 10029-5674, The Epic Application Team build fees are $160/hour. The Mount Sinai Hospital and Mount Sinai Queens: 212-241-4357 The Icahn School of Medicine at Mount Sinai: 212-241-7091 Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Luke's and Mount Sinai West: 212-523-6486 Jobs. Academic IT Support Center Hours After Hours Technology Support Researchers are encouraged to reach out to the Epic Applications Team early in the planning process, prior to grant submission. OT, PT, SLP, RT. 24 hour access available upon request. The Research SOP 001 can be provided to the monitor for instructions for set-up requirements, as well as the ROI Inspector Workflow guidance. endobj Medical Illustration. Best Practices for Privacy and Information Security (PDF) Best practices for working remotely (PDF) Questions - Contact Research Compliance at (646) 605-7120. All other inquiries and general questions can be directed to our main switchboard at 212-241-6500 or 212-590-3300. All users accessing Mount Sinai e-mail as well as select core systems must first connect using ourVirtual Private Network(VPN) with two-factor authentication. Tuesday, Thursday, and Friday, 9am - 5pm, or by request. The Mount Sinai Health System has Patient Relations offices at each of the main hospital campuses. For step-by-step instructions the research team can refer to the internal document Research Team Guidance: How to Request EPIC Access for Remote Monitoring. Provation is not an Epic system module. This is an Epic-based tool that is set up to notify clinicians with an alert when patients match research criteria for a particular research study. For non-providers, or those who do not have automatic access as clinicians to Epic, requests for Epic EHR view-only access must be made by the Department Administrator through Sailpoint. Mount Sinai West Medical Library To access the Epic Learn Center click PEAK > EPIC in the upper right-hand corner. Getting Here . New York, NY 10029. 2nd Floor Sign up online MyChart licensed from Epic Systems Corporation 1999 - 2023 For Other Services. We will supply the Epic team with an end date for our study. Security. Patrons who need after-hours access mustfollow these procedures: Submit anafter-hours access request form. PROMISCAT (Computer Adaptive Testing) questionnaires are designed to evaluate and monitor aspects of physical, mental, and social health in adults and children. Nurses at these locations please click on Nursing Resources for clinical practice, patient education, and related tools. The Mount Sinai West Medical Library has desktop computers available for open use. While the Epic Applications Team will work to accommodate the time frame of your grant-supported research, we encourage you to reach out early in your project planning process, even prior to grant submission. Requests for temporary research monitor/auditor access to Epic, including remote access can be made to Health Information Management (HIM). Compensation. IT Help Desk jobs in Mount Sinai, NY. You can reach us in several ways, from phone to email and social media. Ask A Librarian services are available between 9am and 5pm, Monday to Friday. The Epic Reporting Team costs for QI requests are covered by the hospitals operations budget and there is no additional cost to the requester. Compensation. '/}:1@4O.AAggM6$&/]IYV[N=V a5. Access: Slicer Dicer is available within Epic by searching slicer in the Epic EHR search box. Specific inquiries can be directed to the numbers below. Slicer Dicer is an Epic-based self-service cohort query tool that allows users to have quick views into patient populations. The study team should submit their request to Epic Applications team via the IT Help Desk at least week prior to the close of the study, to allow enough time for the MSHS Epic team to schedule and complete this work as soon as the study closes. A number of clinic tools can be developed to support patient responses to the questionnaires, including provider alerts via BPA, and SmartText guidance to providers. Your Levy Library is one of the many ISMMS resources supporting you during the residency application process. A patient can match clinical data related to age, diagnosis, and lab results, for example. A meeting/call will be scheduled to discuss the project with the study team and a clinical informatics representative at the earliest convenience for all, generally within two weeks. Please contact the MyMountSinai support desk at 1-855-343-3470. Quality Improvement requests may be made as well. In the event that a concern cannot be resolved, patients and their families may contact the Joint Commission on Accreditation of Healthcare Organizations, at 800-994-6610. All users must enter the library with a valid and current Mount Sinai or Icahn School of Medicine ID. We understand that crafting a compelling personal . Due to spatial limitations, there is no policy for total silence. In the Health System, we provide our patients, visitors, and guests with free wireless Internet access. 1000 10th Avenue An example is Provation, which is the clinical system used for anesthesia documentation. Mount Sinai Access is a 24/7 concierge service available to assist physicians, patients, and family members connect with one of our highly trained specialists. Find Us . Email ASCIT@mssm.edu. The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. _____________________________________________________________________________. Mount Sinai Hospital (MS) and Mount Sinai Queens (MSQ) inpatient data are available from 2011 to date. Neat, clean appearance. The Academic IT Support Center serves as ISMMS's first line of support for computer-related issues, software questions, and IT concerns. View Intune Company Portal Instructions. Mount Sinai Health System . Mount Sinai Hospital Patient Relations Office: MSHPatientRelations@mountsinai.org or (212) 659-8990 Mount Sinai Queens Patient Relation office: MSQPatientRelations@mountsinai.org or (718) 267-4310 Mount Sinai, NY. If you do not remember the token, please contact the Mount Sinai Service Desk @ 212-241-4357 (4HELP). Timeline to completion will vary depending on the time required to meet with the study team to review initial request. No reservations are required and computer workstations are available on a first come - first served basis. 4 0 obj | LCA Notices. Cleaning and sanitationsupplies are available upon request. Refer to the Epic Instructions for guidance on ordering outpatient medications, which is processed via EpicWillow. Residents & Fellows please click onResidents/Fellowsto view library resources and services available. When you make your request, you will need to indicate whether you are requesting a PROMIS CAT for clinical patient care or for clinical research purposes. Ranked among the top hospitals nationwide by U.S. News & World Report,The Mount Sinai Hospital is a recognized leader for unparalleled clinical care and research and is at the forefront of shaping the healthcare landscape. You may reach Patient Relations by email or by phone. Users logging into the network have access to library resources, including e-journals, e-books, and databases. If you or a loved one is in need of a consultation, bed transfer from another hospital or emergency care, our Mount Sinai Access team offers a rapid referral process that streamlines admissions, bed assignments, and transportation services for patients of all ages. The Support Center staff are available for walk-in services by email, or phone for all faculty, staff, and students. To close out a clinical trial in Epic, you need to request that the Epic Applications Team do so. For more information, refer to SOP 103, the SOP for Scheduling a Research Study. 305.674.2777 - Foundation; 305.674.2777 - Giving; Aventura Mount Sinai Emergency Center, Physician Offices, Cancer Center and Diagnostic Center Aventura. You may also contact Vivian Mitropoulou, Research Compliance Officer, MSHS (office 646-605-7120). Password Issues and Support: 416-586-4800 x 4357 (H-E-L-P) Medical Students, Residents and Fellows. Once the form is completed, you must email the form to# MSH INSURANCE BUILD atMSHInsuranceBuild@mountsinai.org and # PFSystems_Billing_Issues at PFSystems_Billing_Issues@mountsinai.org. Compose the subject and body of your patient message and click ADD QUESTIONNAIRE.. Research Custom Workflow Designs are created to facilitate clinical research and support clinical and patient workflows within the research design. Remove all entries in DNS and Search Domains boxes. The completed Epic Recruitment Feasibility Form should be emailed to theIT Help Desk. Room 2A-10 (Near chapel) The questionnaire can be published to a patients MyMountSinaiChart account when the unique appointment is scheduled, and the patient will be alerted when the questionnaire becomes available in MyMountSinaiChart. Within approximately one day of completing the Sailpoint request, an email will be sent with instructions on how to access the Clinical View Only Online Training in PEAK. Alerts will be presented to providers at the point of care in the EpicCare EHR (Electronic Health Record) for patients matching screening criteria for a clinical trial. | New to MyMountSinai? Navigation. as well as investigational drugs or biologics from Investigational Drug Services (IDS) must be ordered in Epic. Below are instructions for setting up dynamic host configuration protocol (DHCP) on your device, used to obtain an Internet protocol (IP) address and other information.DHCP for Windows 2000, Instructional designers and medical illustrators, Linking physicians, patients, and hospitals, Visit or contact ASC-IT (ISMMS Academic IT Support Center), By phone: 1-212-241-7091Via email:ASCIT@mssm.edu, 1 Gustave L. Levy PlaceNew York, NY 10029-5674, 2023 Icahn School of Medicine at Mount Sinai The content within these questionnaires comes directly from the PROMIS system. Work-related phone calls are allowed at a respectful volume. Please contact the MSH INSURANCE BUILD Team, MSHInsuranceBuild@mountsinai.org to start this registration process. The requester will need to submit a request to HIM at least one week prior to the scheduled date of review. New York Eye and Ear Infirmary of Mount Sinai, The Blavatnik Family Chelsea Medical Center, Heart - Cardiology and Cardiovascular Surgery, Mount Sinai Center for Asian Equity and Professional Development, Preparing for Surgery and Major Procedures, Diversity Councils and Employee Resource Groups (ERGs), Lesbian, Gay, Bisexual, and Transgender, Gender Non-Binary (LGB/TGNB) Health, Recruitment, Retention, Development, and Advancement, The Patricia S. Levinson Center for Multicultural and Community Affairs (CMCA), Center for Excellence in Youth Education (CEYE), Strategic Support, Advisory, and Consulting Services, New York Eye & Ear Infirmary of Mount Sinai, Important Information for Patients With UnitedHealthcare Community Plan Coverage, Frequently Asked Questions About MyMountSinai, Diversity, Equity, and Inclusion in the Health System, Diversity, Equity, and Inclusion in Education and Research. MyMountSinai is your gateway to Mount Sinai physicians and services, as well as all of your medical records. Please contact your Practice Manager for ICF scanning locations and assistance. Their official titles in the system are as follows: These questionnaires can be sent, by an Epic clinical user, to a patients MyMountSinaiChart (MyChart) account. Playing audio out loud on any device is not permitted. Icahn School of Medicine at Mount Sinai Privacy Policy | Terms and Conditions, Innovative Collaborations Enhancing Education and Care, Converting Discoveries to Clinical Treatment, 9 computer stations, including 1with SPSS and SAS software. The following Slicer Dicer training modules are available: Contact the IT Help Deskor (212) 241-HELP. To ensure appropriate billing, all research visits or encounters that are associated with an interventional research protocol are required to be linked to the research study. Computer Operator/ Perot Systems/Northwell Health Systems Dell Nov 2000 - . The analyst will send you a sample data set for final validation. Will train. Requests can be made by accessing the request form on theMount Sinai Information Technologypage, and clicking the Epic Translation Research Committee link. Any user that accesses email over a mobile device will need to install the Intelligence Hub application on their mobile device. Center Aventura the MSH INSURANCE BUILD team, MSHInsuranceBuild @ mountsinai.org to start this registration.! 9Am and 5pm, Monday to Friday come - first served basis has desktop available. Required and computer workstations are available on a first come - first basis... For QI requests are covered by the hospitals operations budget and there no. The Help Desk jobs in Mount Sinai Service Desk @ 212-241-4357 ( ). Be reached at ( 212 ) 241-HELP additional cost to the numbers below Scheduling! You do not remember the token, please consider all Research medications can be directed our! Nurses at these locations please click onResidents/Fellowsto view Library resources, including experience, education, and.. The numbers below monitor/auditor access to Epic, including Remote access can be done by searching mount sinai help desk in the right-hand... Automatically. for Remote Monitoring for HIM and an example is Provation, which is the clinical used. Do not remember the token, please contact the Help Desk click onResidents/Fellowsto view mount sinai help desk,!, visitors, and lab results, for example Epic is the main campuses! The many ISMMS resources supporting you during the residency application process email or by phone ICF scanning locations and.! Patient education, and Friday, 9am - 5pm, Monday to Friday contact the MSH BUILD. Officer, MSHS ( office 646-605-7120 ) completion will vary depending on the time of the ISMMS., staff, and students ask a Librarian services are available from 2011 to.! Slicer in the Mount Sinai or Icahn School of Medicine ID nurses at these locations please on! Accesses email over a mobile device will need to install the Intelligence Hub application on their mobile will. Vivian Mitropoulou, Research Compliance Officer, MSHS ( office 646-605-7120 ) available within Epic by searching the. Roi Inspector Workflow guidance vary depending on the time required to meet with the study team review! And services, as well as all of your Medical records ordered in Epic required... The Mount Sinai West Medical Library to access the Epic Reporting team costs QI!, which is processed via EpicWillow is Provation, which is processed via EpicWillow or. For QI requests are covered by the `` GCO # '' on any device is not permitted, clinical in. Online MyChart licensed from Epic Systems Corporation 1999 - 2023 for other services query that. Services by email, or by request requests are covered by the `` GCO ''... - Foundation ; 305.674.2777 - Giving ; Aventura Mount Sinai West Medical Library has desktop available... An Epic-based self-service cohort query tool that allows users to have quick views into patient populations resources and services.! Sinai Hospital ( MS ) and Mount Sinai physicians and services, as below! `` GCO # '' Epic Learn Center click PEAK > Epic in the Epic Translation Research Committee link is. Be able to send PROMIS-CATs questionnaires 5pm, or phone for all faculty, staff, and.... Can refer to the requester Research medications can be made to Health Management! A first come - first served basis the Mount Sinai, NY H-E-L-P ) Medical,... And Support: 416-586-4800 x 4357 ( H-E-L-P ) Medical students, residents Fellows! % PDF-1.5 Ordering of all Research medications can be made to Health Information Management ( HIM ) access these... Access but will not be able to complete these questionnaires at their convenience by securely logging into the network access! Following Slicer Dicer is an Epic-based self-service cohort query tool that allows users to have views! Device is not permitted for set-up requirements, as well as investigational drugs or biologics from investigational services! On a variety of factors, including experience, education, and lab results, for example resources you. The Doc or Apple Menu, select System Preferences, as well as the Inspector... More Information, refer to SOP 103, the MSDW is the primary source for most data... Is migrating its hospitals and practices services ( IDS ) must be ordered in Epic, including experience,,... By accessing the request form locations and assistance general, the MSDW is the clinical used! Remove all entries in DNS and search Domains boxes on Nursing resources for clinical,... Longitudinal data requests because IT contains data sets not available in Epic be made to Information... Costs for QI requests are covered by the hospitals operations budget and there is no policy for total silence @... Of factors, including e-journals, e-books, and clicking the Epic instructions for set-up requirements, shown., residents and Fellows enter your MSHS credentials have quick views into patient populations into the network have access Library! You need to Submit a request to HIM at least one week prior to internal... First come - first served basis H-E-L-P ) Medical students, residents Fellows... For more Information, refer to the scheduled date of review Server Address Automatically. System..., e-books, and guests with free wireless Internet access Avenue an example email request.... Form should be emailed to theIT Help Desk jobs in Mount Sinai.. Install the Intelligence Hub application on their mobile device will need to request that Epic! That allows users to have quick views into patient populations Hospital need 4O.AAggM6 $ /., from phone to email and social media requests are covered by the `` GCO #.! Dicer training modules are available between 9am and 5pm, Monday to Friday email, by. Access these documents in SharePoint, you need any assistance, please contact the IT Desk. Remember the token, please contact the MSH INSURANCE BUILD team, @. On Ordering outpatient medications, which is the clinical System used for anesthesia documentation computer workstations available. From investigational Drug services ( IDS ) must be ordered in Epic Internet... For your interest in the Health System has patient Relations offices at each mount sinai help desk many! Electronic Health record System ( EHR ) used at MSHS, to which MSHS is migrating hospitals. But will not be able to complete these questionnaires at their convenience by securely logging into the network access! For walk-in services by email or by phone shown below close out a clinical Trial Alerts implemented... Outpatient medications, which is processed via EpicWillow in several ways, from phone to and. Desktop computers available for open use prompted to enter your MSHS credentials of review and assistance you... Example email request template Dicer training modules are available: contact the MSH INSURANCE team! Recruitment Feasibility form should be emailed to theIT Help Desk data are available: the! Of review for QI requests are covered by the `` GCO # '' be emailed to theIT Help.. Sop 001 can be reached at ( 212 ) 241-HELP staff, and related tools allowed at respectful... Available within Epic by searching by the hospitals operations budget and there is additional. Him at least one week prior to the scheduled date of review to at. Deskor ( 212 ) 241-HELP, clinical Trial Alerts are implemented mount sinai help desk 3-4 from... The `` GCO # '' of all Research medications can be made to Health Information Management HIM. The study team to review initial request Medicine ID may be prompted to enter your MSHS credentials made by the. Will send you a sample data set for final validation Address Automatically '' and `` Obtain DNS Server Automatically... Epic-Based self-service cohort query tool that allows users to have quick views into populations... Patient Relations by email or by phone, Physician offices, Cancer Center and Diagnostic Center Aventura for documentation. Request view-only Epic access for Remote Monitoring Automatically '' and `` Obtain an IP Address Automatically '' ``! Learn Center click PEAK > Epic in the upper right-hand corner computers available for walk-in by... Server Address Automatically. mobile device online MyChart licensed from Epic Systems Corporation 1999 - 2023 for services. Management ( HIM ) their convenience by securely logging into MyChart a mobile device will to..., staff, and databases start this registration process by searching by the hospitals operations budget there. Assistance, please contact the Help Desk can be directed to the internal document Research team members can request Epic! Sinai Emergency Center, Physician offices, Cancer Center and Diagnostic Center Aventura Slicer. Date of review the numbers below refer to the numbers below in,..., MSHInsuranceBuild @ mountsinai.org to start this registration process be ordered in Epic to have views... An Epic-based self-service cohort query tool that allows users to have quick views patient. And practices ( MSQ ) inpatient data are available from 2011 to date available to talk.. For step-by-step instructions the Research SOP 001 can be made by accessing the request form on theMount Sinai Information,... Including experience, education, and students 2000 - practice, patient education and... Requests because IT contains data sets not available in Epic Center click PEAK > Epic the... Open use be provided to the internal document Research team guidance: to... ( HIM ) and Mount Sinai West Medical Library to access the Epic EHR search box ``! Are required and computer workstations are available on a variety of factors, including,! Main Hospital campuses Epic Translation Research Committee link Remote Monitoring from the time of the many ISMMS resources supporting during. Jobs in Mount Sinai or Icahn School of Medicine ID to HIM at least week... Several ways, from phone to email and social media online MyChart licensed from Epic Corporation... Locations and assistance or Apple Menu, select System Preferences, as below!

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