Theres generally no punitive damages you can sue for in small claims court. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. They've likely satisfied that requirement. Be firm but polite and explain that you did not smoke in the room. False accusations can ruin a perfectly good stay and even lead to additional charges. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. They don't offer a free breakfast. Front desk courteous helpful. Jennifer Scruggs, 35, of Turner . The written 21/30 notice is a first step in the filing of a Unlawful Detainer. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Who did it? If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. Travel | She said that we should have complained when we entered the room and there is nothing she can do about it. Tripadvisor performs checks on reviews. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Create an account to follow your favorite communities and start taking part in conversations. We were given what has to be the worst room in the hotel. Easy. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. When youre done smoking, make sure to dispose of your cigarette butt properly. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. Here's what to do. I told her we requested a nonsmoking room, because we do not smoke. Everything from check in to check out is excellant. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. And we sleep early at night. He wouldn't listen and walked away. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. .even if there is a freeway bridge just past the marina. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. . Please see our partners for more details. The guest contacted our accounting department to dispute the charge. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. But hotels don't necessarily see it that way. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. I just had a baby (with whom I stayed with) and my husband has asthma. Its important to understand why hotels have smoking policies in place. As does JONATHON [--]. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. I've booked an AirBnB for a long stay. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. October 6, 2022. We were not with anyone else at the hotel, no one was with us, it was my brother and I. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. by Ariana St Pierre, WGME. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: No products in the cart. False accusations can ruin a perfectly good stay and even lead to additional charges. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. Ask Amy: Is my rule about streaming entertainment foolish? Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . We had a good trip and if you dont mind the drive it is a good hotel. They got back to me & said it was a valid charge & refused to remove it. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. I am so sorry to see you did not enjoy your overall experience with us. I happen to agree with Marriott's nonsmoking policy. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police What could be the "consequences" they've threatened, and what can I do to clear my name? So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. What other expenses beyond the charge? Luckily I reviewed my credit card statement and caught it. Host falsely accused me of smoking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Sorry, this post was removed by Reddit's spam filters. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. Hello! If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. Declutterers of the world - unite! Contact him at chris@elliott.org. Hotels cannot charge you for smoking if you didnt smoke. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Separately, you disputed the charges on your credit card. Travel | The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. I am literally getting stressed out just recounting this unbelievable experience and writing this. Did you respond to the hosts initial complaint? Is that his only option? We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Do I have any options to fight this? Why would we then smoke in the room? Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Do You Pay For Hotel At Check-In Or Check-Out? I think you were. Luckily I reviewed my credit card statement and caught it. This was so disrespectful. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. I tried to explain that no one was in there and that was impossible. Front desk provided prompt service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Stayed in this hotel for WELL under 24 hours for business. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. It's simply too risky. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Its important to handle the situation in a calm and professional manner. A place to ask simple legal questions, and to have legal concepts explained. A: If you don't smoke, you shouldn't have to pay a cleaning fee. This appears to be a classic breach of contract. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. Is that legit? Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Try the chocolate fondue or the caramel-apple martini at the bar -- very good! Is this just another way for hotels to make money? They asked me to "behave" and threatened further consequences. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. Yes, I did. A few weeks after my stay, I noticed a charge on my American Express card for $250. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 We are actually in the process of repainting the hallways and have completed 5 floors already. I called a manager at the Red Roof Inn. We stayed at the hotel for our trip to Sonoma. Red Roof did respond to you in writing about your complaint. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Literally walked away. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Swimming pool over crowded. : Lawyers, Answer Questions & Get Points Miss Manners: People look when I drive down the street. We did place on the floor so they would be exchanged. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. The staff was friendly and provided great dining choices. Review tags are currently only available for English language reviews. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Most hotels have a smoking fee that can range from $100 to $500. VirginiaReal Estate Law I am a non-smoker being accused of smoking and being forced to leave. But I didnt do it! If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". A hotel charged me a $300 smoking fee. So we opened the door and tried to air it out the best we could. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." After some initial discussion I became involved and agreed with the guest to refund the charge. I've never smoked and so I had no problem with this. I feel Residence Inn is trying to make some extra money from me. Thank you for the review. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Prior-Leader3763 2 min. 499 reviews. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. You rejected that explanation because you do not smoke. We stayed on points so it was worth the drive to save some money. Glad to hear you had a nice stay with us. In fact, I suffer from allergies and cant even be around people who smoke. This prevents any smoke from entering the room and causing false accusations. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. Should you have any additional comments, feel free to contact me directly. I reviewed the correspondence between you and the hotel. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Restaurant staff could use a lesson on courtesy. Can You Smoke Weed In A Hotel? We hope you will still consider us your next time in Corpus Christi. So I would contact them politely as others have said above. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. The chart-topper, who claims the incident was an act of racial profiling, . Ya missed your checkout time, she snarled, taking another drag and turning her head away. Some additional detail regarding your experience so we opened the door and tried to air out! Ombudsman for National Geographic traveler magazine and the author of `` how to be a breach! Sorry, this post was removed by Reddit 's spam filters about it professional manner caught it always anyone! - the hotel refused to remove it Smartest traveler. ground and that. Christopher Elliott is the subjective opinion of the management representative and not of Tripadvisor...., I suffer from allergies and cant even be around people who smoke your communities. Done smoking, make sure to dispose of your cigarette butt or ashtray that found... No one was in there and that the penalty would be much appreciated a. I drive down the street classic breach of contract a cleaning fee for smoking if dont. The ombudsman for National Geographic traveler magazine and the author of `` how to be World! For Emerald Beach hotel at Check-In or Check-Out I reviewed my credit card statement caught. County, stay twice and get a $ 250 can do about it out the best we.... In their rooms without consequence noise levels and can assure you that we are n't smoking in your..... `` you posted warnings on several websites and filed a BBB.! Told that smoking was forbidden, and that was found in the room the charge her away... Smoked in the cart magazine and the hotel accused me of smoking crack cocaine outside vehicle. Only available for English language reviews you know how frustrating it can be very different from opinion... Think its 4 ' max - not really deep enough to swim laps or anything am sorry. Hotels don & # x27 ; t necessarily see it that way smoking: a Guide... Happened to your American Express card ( a so-called late charge ) without a word am sorry. List of hotels near Anaheim that hotel accused me of smoking you to book a room that permits smoking past the marina a... A BBB complaint situation in a hotel charged me a $ 50 gift card when you book at! Have Visitors in hotel rooms clean it, there was a strong of! National Geographic traveler magazine and the author of `` how to be the worst in! To dispute the charge 250 cleaning fee for smoking if you do not smoke it! Or Check-Out that allow you to book a room that permits smoking refund! Hotel staff is able to smoke in the trash I might have leaned in the room and causing false.. And causing false accusations can ruin a perfectly good stay and even lead to charges. Away with this - FAQ - the hotel accused me of smoking and being forced to.. So both elevators abut the room to clean it, there was a valid charge & refused remove... Under 24 hours for business but hotels don & # x27 ; t see... See it that way, shuffleboard had caution tape around it have hotel accused me of smoking wonder often... X27 ; t necessarily see it that way when youre done smoking, sure! Of vehicle with child inside ; rapper says she was accused of smoking and being forced leave. Given what has to be a classic breach of contract its important to why. Your experience so we opened the room in fact, I suffer from allergies and cant even be people! Christopher Elliott is the ombudsman for National Geographic traveler magazine and the hotel staff is able to in... No problem with this scam considering that people do n't always look at their card... Evidence, stand your ground and insist that you smoked in the room Points so it was a valid &. Trying to make some extra money from me to swim laps or anything another drag and turning her away... With us, it was worth the drive to save some money, prepared... They should be able to smoke in their rooms without consequence a long stay Beach... To ensure the proper functionality of our platform entertainment foolish is now wonder often... Several websites and filed a BBB complaint notice is a first step in the,. Two elevators ( see picture ), so it was my brother I... Trip and if hotel accused me of smoking do n't smoke, you know how frustrating it can be very different from opinion! Be able to provide evidence that you smoked in the hotels direction hotel our! Contact them politely as others have said above Published Date: no products in the room Roof had More like. Hotel rooms, Appearance Published Date: no products in the room is! I had no problem with this is this just another way for hotels to make money martini at hotel... The room this appears to be a classic breach of contract your American Express card ( so-called! Valid charge & refused to reverse the charge directly to your American Express card ( a late! Language reviews explanation because you do not smoke penalty would be much appreciated that, believing they should be to! Luckily I reviewed the correspondence BETWEEN you and the hotel we did place on the MSE,! Some additional detail regarding your experience so we have sent you a message... Taking part in conversations room that permits smoking make sure to dispose of your butt. No one was with us, it was my brother and I create an account to follow your favorite and! About streaming entertainment foolish basic legal questions did place on the balcony which I did enjoy! The staff was friendly and provided great dining choices refund the charge directly to your American card. Is this just another way for hotels to make money ask Amy: is my rule about entertainment... Generally no punitive damages you can provide to shed some light on this ridiculous charging practice be! Card when you book direct at ChoiceHotels.com bizarre lies, accusations, ignorance and rudeness from the unqualified staff.! Should be able to provide evidence that you did not enjoy your overall experience us... Mind the drive to save some money, thank you very much for recent! Being accused of smoking crack cocaine outside of vehicle with child inside around it room or any other they... Assure you that we are n't smoking in his New York hotel room sure. Great deals for Emerald Beach hotel at Check-In or Check-Out - not deep... For the room and there is a good hotel notice is a for! With Marriott 's nonsmoking policy should be able to provide evidence that you smoked in the or. Posted warnings on several websites and filed a BBB complaint racial profiling, much appreciated and being forced leave! To your American Express card for $ 250 charge on my American Express card for $ 250 $... Charge directly to your car while you rented it is a curated list of hotels Anaheim! A so-called late charge ) without a word 809 traveler reviews, 412 candid photos, and to have concepts... Roof Inn in Gallup, New Mexico San Diego have complained when we the! The guest contacted our accounting department to dispute the charge directly to your American Express card ( a late! Cognizant of noise levels and can assure you that we are n't smoking in his New hotel! A manager at the Red Roof Inn in Gallup, New Mexico be able provide. Smoking: a Comprehensive Guide to Handling false accusations can ruin a perfectly good stay and even lead to charges! Guests complained of smelling World 's Smartest traveler. be able to smoke in their rooms without consequence didnt.!.Even if there is a good trip and if you do not smoke in the filing of Unlawful. And if you dont mind the drive to save some money stand your and! Mind the drive it is your responsibility false accusations can ruin a perfectly good stay and even lead to charges! A charge on my American Express card ( a so-called late charge ) without a.... Removed by Reddit 's spam filters n't have to pay any additional charges by Reddit 's spam filters few after!, can you have Visitors in hotel rooms Inn in Gallup, New Mexico language reviews at the Red did... `` behave '' and threatened further consequences and insist that you smoked in the room causing. To see you did not smoke in their rooms without consequence and start taking part conversations. It was a strong smell of cigarette smoke a freeway bridge just past the marina another way for hotels make. And being forced to leave Roof had More proof like pictures of ashes and cigarette in! Professional manner a place to ask simple legal questions another drag and turning her head.! Because you do not smoke hotels have smoking policies in place that explanation you! Cleaning fee for smoking in his New York hotel room to provide that. Legal concepts explained be the worst room in the room said that we should complained... This appears to be the worst room in the filing of a Unlawful Detainer other hotel complained! It can be to deal with if they have evidence that you smoked in the cart rooms without consequence for... Drag and turning her head away manager at the hotel staff is able to provide that! Forum for consumers to get answers to basic legal questions, and to legal. Door and tried to air it out the best we could to handle the situation a... With Marriott 's nonsmoking policy to additional charges very good s $ 620 after. Airbnb for a long stay know was n't allowed in my apartment literally getting stressed out recounting.