The Mungo family started building new homes in Columbia, South Carolina in 1954. Supervisor was fair. As of today we still do not know what is going on with my home. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. Posted: April 13, 2023. We, the homeowners, we able to discuss our grievances with the company. I am highly dissatisfied with the continual issues related major systems in this Mungo home. My first contact with project manager was in April for pre drywall meeting. ComplaintsBoard.com is a leading complaint resolution website on the Internet. There was a mistake made with the installation of my driveway. - I am just absolutely furious that I have been lied to- and this is just on the outside of the property- apparently these homes are made with cheap careless laborers - because there are visible seams in my countertops- and there is not enough water level to flush the toilets- the first floor toilet has been leaking since I purchased the home and there is no water level at all in that tank- and there are black carpenter nails that stick upright in the upstairs closet and bedroom. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. BBB is here to help. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros As an expression of our gratitude, we uphold our commitment to achieve the highest levels of quality and customer satisfaction. Mungo Homes Review 2023 Customer Satisfaction Report. It is fairly new and I think that it isn't being given a fair review. I met Scott L at the pre drywall for the first time. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. Mungo Homes Realty LLC. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. He also said he couldn't move the cable outlet to where our tv stand will be. Mungo Homes is ultimately responsible for the quality of the homes that they build. Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . We were also never told the driveway's shape would be different. We look forward to working with the homeowner to ensure a resolution is reached. The History of Mungo . Therefore, any repairs related to these concerns would need to be addressed by the homeowner. 7% of Mungo Homes employees are Hispanic or Latino. The rear of the lot slopes towards the house. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. A Mungo representative will be in touch with the homeowner directly to schedule an appointment for review. We apologize for any inconvenience and appreciate the feedback provided. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. We have attemted to fit 2 Honda Accord's side by side. BBB Business Profiles generally cover a three-year reporting period. I was informed that he was furloughed and that *** was gonna resume the job! Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. Spoke with Billy who confirmed he was in charge and had arranged it. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. NONE! He indicated that he forwarded the complaint to his associate. Four months later, I have not received what was promised. Mon-Tue 11am-5pm. Before it becomes structural and I have to have my house condemned. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. Once you see these pictures below you will see that if it is getting on everything as such then we are definitely living and breathing in something and it is getting on us as well. He informed me it was sewage and I needed to contact my builder. . X-Ray R. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. A few weeks later, Reuben T. was working at another property in my neighborhood. As a matter of policy, BBB does not endorse any product, service or business. Sales office. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. It is not hard to see the dishonesty in their response. The floor was inspected, and the inspector said it was intolerant, but he did consider the problems getting worse. Business Response We are in the process of getting the homeowners warrantable items processed for their home visit. This home is only 21 months old and has happened to.other Mungo homeowners. We are growing! ft. home is a 4 bed, 3.0 bath property. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. You can also call us on 020 3856 6068. We were told that now the whole thing has to be replaced. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. Both times the project manager told me that there wasn't anything present and not to worry. In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. I heard nothing. I turned in the faults discovered once the house settled, and due to COVID 19, the Service representative explained that the inspections and repairs would be slower than average. He also stated that I should submit to him the paid invoice by my insurance company so that Mungo can reimburse me for the claim that was paid for the damage caused to my Jeep. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. My husband and I are buying a home in ***. info@mungos.org if you wish to make a suggestion or let us know about something we've done well complaints@mungos.org if you wish to make a complaint. We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. I was contacted by Robert (builder) in regards to resolving these issues. We had ***'s do their inspection prior to showing them the home inspection report. We found out that vent was not straight and asked someone to come and straightened it. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. I just closed on a home on aug 6 2021 with mungo homes. Spoke with the crew who gave me the owner's name. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. Pate Graham, Customer Service Manager. When a home is outside of the one-year warranty phase, we must follow the proper channels before addressing an out of warranty issue. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. A check was not issued because an out-of-pocket expense was not incurred. Wake County's approved permit shows the exact Plot Plan given to us during the PreConstruction phase of building the home. After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. Pulte Homes has a reputation for building quality new construction homes. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. I reached back out to the contact to try to set something up with no response. Check out schools near 5806 Ogeechee Rd #315. . A regional builder, Columbia-based Mungo Homes, has identified 13 homes from Johns Island to Cane Bay that are "not under construction (but) can close by the end of the year," Jenkinson says.. Rick said he replaced supports with LVL beam, but didn't get eng ltr 3) 24 window issues. Poor workmanship and customer service Where do I even begin. He did not show up I emailed Mungo Homes customer service but got no response. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. I then contacted a plumbing service to come out and fix the issue. My husband showed him the home inspection report. There were several miscommunications during this time about who was supposed to contacting the vendors for repair. The investigator came out on 7/14 and took photos. Full-Time. #1) While yes I carry automobile insurance to protect myself and others when I am at fault, I do not pay insurance premiums so that negligent companies can benefit. I enjoyed every moment. Stress free buying experience! Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. At or around September my toilets started doing the same thing again. 2020-07-02. The Guardian previously revealed that St. Discover Silo Art Trail and Mungo National Park on an Outback 4WD Tour; MERRY CHRISTMAS HAPPY NEW YEAR and Tours for 2023; Kimberley Karijini Lake Eyre Mungo NSW Private Small Group Tours 2023; Corner Country Lake Eyre Mungo Outback Tours; Best Outback Tours Available in 2022 Worked on my time. Negligence still happened at their hand. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. Purchased a home from Mungo Homes on 12/9. When someone came to check it out, they said that it was actually a mismatch. MLS # :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. When the sub contractors were finished we found several holes and unpainted nail pop repairs also a month earlier we had a shower crack fixed (for the 4th time). We expected more from Mungo Homes but we were sadly mistaken. I immediately called FHA and also got another lender who said we were not Sanction and said if we used them they could closed in 10-12 days. We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. See the estimate, review home details, and search for homes nearby. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. After hearing nothing from Mr. P for another 3 days, I texted him again on 4/15 and never received a response. We are constantly in the dark on progress of our home. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. I submitted the appropriate documentation but did not hear from an investigator until 4/29. Birdwatching in Mungo National Park. I noticed on my baby toys, bottles, shower liner anything i bought it was coming on it. If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. The kitchen floor has a dip in it that keeps expanding. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. We have been nothing but cooperative in this process. I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. Pros. Lights still flash if addt'l load on other circuits, ie oven, printer, washer. I did so on 9/10. *** contacted *** Electric to evaluate the property. Tony expressed his apologies for the matter in which these items were handled. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. Mr. Christopher Condon, Regional President, Mr. Gavin Green, Vice President of Operations, Ms. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. He ONLY replaced the stone he never checked the other ones. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. My builder was *** at first then *** replaced him! About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. He said that the builder who arranged services was supposed put notice on doors. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. Mungo Man was discovered by Jim Bauer near an existent site. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. The Mungo Team is here to help you find your new home. Our lenders have been ready for weeks. SOLD APR 6, 2023. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. Even had the audacity to tell us that they saw no damage the first time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. UNFINISHED AMENITIES This business is in an industry that may require professional licensing, bonding or registration. Therefore, the installation of a French drain is not warrantable. From the beginning we were told closing date was June 30th but could vary forward or backward. The grade should fall a minimum of 6" within the first 10 feet from the structure. Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. This has went on since December . Please take note of my experience when you are shopping for a new home! Review plot plans and marked plans . Click here to get notifications about new complaints of Mungo Homes. Call: (843) 491-0354. I have been lied to and ignore for six months. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. I have yet to receive any contact from this associate. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. Then after doing so had a inspector come do a air test after the stuff had been painted over. Thank you. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! We recommend contacting a trusted landscaper to make any necessary repairs. BBB Business Profiles are subject to change at any time. I have not been able to decorate or anything. I reached out to Mungo Homes in Wilmington for some information. We hope that this message finds you and your family healthy and well! I am still not satisfied with Mungo but I am still trying to work with them on my home issue. Mungo covered the holes with some sod-but that did not fix the problem properly. This comment was posted by a verified customer. 07/01 - No response to 6/1 email, sent a follow up email. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. This will surely increase the credibility of your complaint. Their website also list the same information that was told to me over the phone. Toll Brothers 5. 175 Sessile Oak Dr, Savannah, GA 31419. The offer was accepted by the homeowners. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. 5y ago. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. Upon her initial report to us, we conducted two mild tests of the substance. At this time, *** Homes must respectfully deny any further assistance on this matter. " So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. Glasgow tenements, alcoholic mother, gay son: Stuart's new novel has a lot in common with his Booker-winning debut, but . Instructions for work was clear to complete at each location. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! Mungo and *** Mortgage took our life saving away, and our dream home. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. Claim it and get a lot of features. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. International Association of Better Business Bureaus. Beware of Mungo. Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! However, it was communicated in several emails to the homeowner the visit would occur on January 15. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. They were negligent and should keep their word to reimburse me. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. Calls to this number are answered in person between 10.30am and 3.30pm. 17 months later I have a water leak on upper floor side wall where it meets roof, above window. Mungo Homes has 50 employees. We purchased a new construction build in May. Is this your company? Learn more about the builder: View builder profile. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. I contacted the builder and the home advisor of these issues. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. Cant upload all but I have my proof! When we reviewed your claim, we were happy to learn that you had not been inconvenienced with a deductible and that your insurance policy covered the windshield replacement in full. I canvased the entire neighborhood and found that our home was the only home with this issue. NOT flying off, but actually sliding down the roof. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. Was able to work schedule as needed. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. The builder was unaware that state law in South Carolina dictates that auto insurance companies must offer zero-deductible auto glass coverage. I finally got a response on 4/22 with the contact information for the Sr. Warranty Mgr, Dale G. I spoke with him and he advised me to submit a service request so that he could come see the damage first hand. It is very easy to see there is a big difference . The fact is, most of the issues are on the sides of our house. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 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Proceed with cosmetic repairs. emails to the homeowner to ensure two vehicles are able to decorate or anything attention!