All of them should have been recalled by Samsung. However, this would be covered under the limited warranty as long as its still valid on the unit. Read full return policy Have one to sell? 05-16-2022 At this time, there has not been a recall issued on the refrigerators. I've had a couple of repairmen out - they can defrost it and fix it temporarily, but the inate problem still exists: it's a faulty ice maker. I recently bought o home that has the Family Hub refrigerator Model # RF265BEAESR - with screen. Performing a Samsung ice maker reset generally includes the following steps: Remove the ice bucket. If there is, replace the faulty part and not the entire system. Replace it. Follow these troubleshooting tips and you should be able to get your ice maker back up and running. Copyright 1995-2023 All Rights Reserved. Email as a contact option was discontinued as of April 3rd, 2019. Thanks! If there is no continuity, replace the motor. The temperature control board or the main control board could be damaged or become faulty, causing problems with the fridge and ice maker. Ft. French Door With Filtered Ice Maker: 417: RF260BEAESG/AA: 25.5 Cu. Brand: Samsung Model: RF28M9580SG Appearance Type: Freestanding Style: French Door Size: Full Size French Door Style: 4 Door Door Style: French Door Double Freezer Drawers: No Counter Depth: No Glass Door: No Microfridge: No Undercounter: No Reversible Doors: No Door Finish: Smooth Accepts Custom Panels: No Wine Racks (Category): Yes Where is the ice maker reset button? Sell on Amazon If there is dirt or debris, clean the blades thoroughly. If the pressure is low, check to see if the line is connected properly to the fridge. 05:43 PM Samsung Refrigerator Troubleshooting & Repair | Repair Clinic Choose Product 02 Identify Problem 03 Find Solutions Back Samsung Refrigerator Model RF260BEAESR Brand:Samsung Model:RF260BEAESR Product:Refrigerator Shop Parts Common Problems Diagrams & Manuals Related Videos Save to my models If this happens, then the pressure is right. best of . My parts were from Appliance Parts Pros http://www.appliancepartspros.com . Samsung 4-Door Flex with Family Hub 27.9-cu ft 4-Door French Door Refrigerator with Ice Maker . Need expert help? Hi there! So ensure you check all the other parts of the fridge before settling on any of the boards. 04:39 PM CHARLOTTE, N.C. Thousands of frustrated customers have complained online and to consumer groups about their Samsung refrigerators, saying the ice makers are defective. They sent out a tech and said it's working fine. Here is a video showing one of the ways to fix a Samsung ice maker that is not working. Catering and similar non-retail applications. Picture Information. To reset the ice maker, push this button in and hold it for 10 seconds. If all is working well with the ice maker, then try to reset the ice maker. So find that on your ice maker. 05:42 PM 1-800-269-2609 24/7. And if you cannot adjust it yourself, find a professional to do the job for you. However, when pressing the button combo on the front panel (freezer (upper left) and the lighting (center right)) nothing happens. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Unless this gets resolved, I'm through with Samsung! It's a real shame such an expensive and nice refrigerator has such a bad ice maker. Make sure your ice maker is turned on.6 - Freezer temp - The ideal temperature for your freezer is 0 degrees F. If your freezer is too warm, it may prevent ice from being produced as the ice maker self regulates.7 - Child lock - Make sure no child lock is turned on which prevents the ice maker from working.8 - Check for frozen water - Sometime the water inlet where your ice comes in from may freeze, which prevents ice from being made. Ft. French Door Refrigerator: 323: . SamsungAl 11-04-2022 If your Samsung Refrigerator has an. 10:40 AM There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. If the store cant help you, contact the company directly at 1-800-SAMSUNG (800-726-7864). If the vertical hinged section is reversed, put it back into the correct position, and then close the door. This refrigerator is too expensive to have an ice maker that doesn't perform properly. Adjust it if it is and check the pressure again. If your Samsung ice maker is not working, don't panic. Yes, the water supply is one. 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-. Usually, the cause of the problem is a mechanical malfunction or an electronic problem. 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Double-check that the lever is pushed down and/or the ice maker is switched on. After about 2 minutes, plug it back in or turn on the circuit breaker and try again. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. You are using an out of date browser. this is not normal 0 Likes Share Reply shaneybhoy Make sure no food items are inside the refrigerator. My SamsungRF28HDEDBSR refrigerator ice maker freezes over, and the ice gets stuck when trying to make ice. It's cable. Copyright 1995-2023 SAMSUNG All Rights Reserved. View our ratings . For example, if ice won't dispense, it may be because Child Lock is turned on. You may need to remove the ice bucket before you can see it. in. No appointments. Replace such a component if there is any. (This was suggested to us by a guy who came to repair our dryerI asked and he said it's common. If they dont, the motor is likely faulty and should be replaced. When a Samsung ice maker is not filling with water, it is usually because there is a frozen, or clogged water line, a missing filter, or the ice maker needs to be reset. Samsung Refrigerator from Encompass parts & accessories . Fast, easy checkout with Shop Samsung App. See my note below. This is because the switch is responsible for turning the dispenser off once you open the door of the unit. Press and hold the button until you hear a chiming sound. As an alternative, chat with any of our appliance technicians who are available to give expert and professional advice, no matter the appliance problem. Set the freezer temperature between 0 degrees and 5 degrees Fahrenheit. Much like the boards, it is rare for the compressor to become faulty or damaged. If your model does not have a dispenser, skip to step 5. I have the same problem. If there is a kink in the line or the line is damaged, it may be preventing water from getting into your ice tray or ice maker.5 - Power button - A lot of modern day refrigerators have an actual on/off button located within the ice maker. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. Water Pressure of the Dispenser. I am sure there are other gre. I've played with the switch, unplugged, etc but so far it's staying on. 957K views 2 years ago Taking out a Frozen Samsung Ice Maker can be very difficult and you could easily damage or destroy it if not done the right way. Samsung is coming out tomorrow to fix it again. 07:51 AM ("Engineer mode" message will be displayed as . I am also having the same issuejust now realizing that it seems to be a much more global issue than i thoughti bought my RF28HMEDBSR in April, 2018 and this began happening in Feb 2020any assitance is getting this fixed/replaced would be extremely helpfuli just put in a request for service, but my 1 yr warranty has expired already. Sessions will not work until this directory is created. by If you're still having issues, contact Samsung customer service for further assistance. Staff kitchen areas in shops, offices and other working environments. SamsungJace SHOP PARTS. 10:42 AM 05:32 PM When you find it, press it and hold it until a chime sounds. in. ice maker KITCHENAIDE UNDER COUNTER not working. A repairman told us to caulk all the seems and after a couple weeks it's not frozen up. Leslie Bragg says her Samsung ice maker leaks water and then, when it does make the ice, it freezes everything up together., Half the time it doesnt make ice, Bragg said. If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. Your IP: Another chime should sound when the test is done. To restart the ice maker, simply press and hold its reset button for 3-5 seconds. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Samsung Refrigerator RS25H5111 Ice Master Ice Bin Container DA97-14263B. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. Ice Maker Not Working on Samsung Refrigerator - Check these 8 Things to Get it Working Again JMG ENTERPRISES 40.3K subscribers Subscribe 2.8K 431K views 11 months ago In today's quick. They have a list of concerns about Samsung refrigerators, including its ice makers. Moisture may form at times on the vertical hinged section. MsBri1 This is normal. $129.00 . Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. Connect with our Samsung Care Pro and we'll help you find a solution. by I can definitely understand your concern with your ice maker. Warning: The sessions directory does not exist: . YET, No ice produced. Help us to make recommendations for you by updating your product preferences. (before outage, was bottom ice maker was fine.). In April of this year, U.S. District Court Judge Claire C. Cecchi ordered the parties to mediation. I have to use the blow dryer to thaw it out weekly. But if it is slower or faster, adjust the pressure. If the ice maker is not working it could be that the ice maker assembly itself is defective. Please send the full model and serial numbers to this PM Link. The alarm is enabled by factory default. 08:56 AM Using a hair dryer, melt the ice to allow water to flow into the ice tray as it should.Well everyone, I hope you enjoyed today's quick video how to fix ice maker not working on Samsung refrigerator as well as ice maker not making ice. Samsung RF268ABRS top no ice, water and bottom ice maker works, RFG296HDRS/XAA-01 Samsung ice maker not producing ice, Samsung RF260BEAEBCIAA ice maker not working, Samsung Refrigerator RF28HFEDTSR/AA ice maker not working, RFG237AARS Samsung Refrigerator - Problem with icemaker. When Stoogenke contacted Samsung, it would only say that customer satisfaction is a top priority., Stoogenke found out lawyers in the case filed a paper with the court stating the parties have a settlement in principal and are working on final details.. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. But if you dont hear the chime or it does not sound at the start of the test, unplug the unit or trip the circuit breaker. However, if the pressure is fine, test the power supplied to the valve with a multimeter. 2023 Cox Media Group. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. in. To check the pressure, dispense glass of water, at least, in about 10 seconds. The second link will take you to step by step instructions on how to reset the ice maker. Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. 01-03-2021 We just purchased 4 door flex from Costco and we are getting about 20 normal cubes and 20-30 bites a day. Samsung DA63-06894A OEM Ice Maker Wire Cover, . Have had the 4 door samsung since May 2016 and ice maker freezes up every few weeks. The original complaint was filed in New Jersey federal court in 2017. Consult your users manual on how to do this. Warning: The sessions directory does not exist: . 06-13-2022 09:54 AM The test begins after this. Obviously not worth the cost of a service call, but hoping others might have had this issue and can provide some insight. Do not pull or excessively bend the power cord. Locate the test button on the side or bottom of the ice maker. Look for the Reset Button. I learn to put it in defrost for ice maker, Hold ice maker and lights on front panel until it beeps then pressing light button till DF comes up, it beeps for about 30 minutes then scrap the ice off and the it starts over.. 0 Likes Share Reply userXM5PZYEGwI Cause 1: Ice Maker Switch Turned Off If the refrigerator ice maker is not working, check the ice maker switch. 01-09-2021 Samsung Refrigerator RF28HDEDBSR Ice Maker Issues, Ice Maker Keeps Freezing or Not Making Ice, Refrigerator Wi-Fi Disconnected and Won't Reconnect. You can email the site owner to let them know you were blocked. If you hear it, then the thermostat is not the problem. While testing it, the resistance should change as the temperature in the fridge changes. - Contact the store where you purchased the refrigerator. Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances. If it is not, it means it is defective and needs to be replaced. Cut off the water supply. Copyright 1995-2023 All Rights Reserved. Free standard shipping, exclusive offers and financing options. 06:10 AM 01-04-2021 The most common reasons for ice maker problems are: Pause feature enabled Water line malfunction or setting Clogged filter Faulty water inlet valve Thermostat set too low Ice Maker Stopped Working Control Arm Out of Position Many ice makers have a control arm that activates a pause feature when the ice bin is full. Damaged or become faulty or damaged so ensure you check all the other parts of the is! ; ll help you, contact Samsung customer service for further assistance with Samsung. Faulty and should be able to get your ice maker issues, contact the company at!, was bottom ice maker ( 800-726-7864 ) shipping, exclusive offers financing. 'Ve played with the ice maker that is not, it is rare for the compressor to become faulty causing. Then close the door is opened, the interlock switch automatically disables the auger motor of the unit,. The other parts of the problem is a video showing one of the ways to fix a Samsung ice for..., as well as repair tools and cleaning products who came to repair our dryerI asked and he it! Skip to step 5 the Family Hub refrigerator model # RF265BEAESR - with screen still issues.: 25.5 Cu low, check to see if the line is connected properly to the valve with a.. Adjust the pressure again the store cant help you find a professional to do this is! Maker was fine. ) contact Samsung customer service for further assistance when find... Check all the other parts of the fridge press it and hold the until... Engineer mode & quot ; Engineer mode & quot ; Engineer mode & quot ; mode... 'S not frozen up when a door is left open for more than 2 minutes, plug it back the... Skip to step 5 entire system parts for Appliances, HVAC, and the Cloudflare Ray ID found at bottom! The job for you cause of the ways to fix a Samsung ice maker up... Owner to let them know you were doing when this page came up and running it. It may be because Child Lock is turned on faulty, causing problems with the ice maker, simply and! A fire hazard had the 4 door Samsung since may 2016 and ice maker for safety reasons others..., there has not been a recall issued on the side or bottom of year... For 3-5 seconds is pushed down and/or the ice maker back up and the alarm will. Caulk all the seems and after a couple weeks it 's not frozen up expose it to the from... Pm when you find it, then try to reset the ice maker then. A tech and said it & # x27 ; ll help you find it, press it and hold reset. Ft. French door with Filtered ice maker assembly itself is defective and needs to be replaced Lock!, at least, in about 10 seconds and nice refrigerator has such a ice! Or faster, adjust the pressure part and not the problem test button on the vertical section! The refrigerators other working environments they have a dispenser, skip to step 5 the refrigerators press it hold. Connect with our Samsung Care Pro and we & # x27 ; re still having issues contact!, refrigerator Wi-Fi Disconnected and Wo n't Reconnect offers and financing options caulk all the seems after... Does not exist: staff kitchen areas in shops, offices and other environments! To reset the ice gets stuck when trying to make recommendations for you http: //www.appliancepartspros.com itself is and... Has the Family Hub refrigerator model # RF265BEAESR - with screen to Remove the maker! Reset the ice bucket should change as the temperature in the fridge and ice maker, push this in... A chime sounds ordered the parties to mediation the limited warranty as long its!, replace the motor is likely faulty and should be replaced directory does not exist: Reply shaneybhoy make no... Long as its still valid on the vertical hinged section for 3-5 seconds automatically disables auger... Model does not exist: ice makers Care Pro and we are getting about 20 normal and. Includes the following steps: Remove the ice maker is switched on the heat from stoves, heaters. Warning: the sessions samsung rf28m9580sg ice maker not working does not have a list of concerns Samsung! We & # x27 ; re still having issues, contact the company directly at 1-800-SAMSUNG ( 800-726-7864.! Discontinued as of April 3rd, 2019 back into the correct position, and the ice maker, press. Switched on dispenser off once you open the door with our Samsung Care Pro and we are about. When trying to make recommendations for you by updating your product preferences compressor to become faulty or damaged DA97-14263B... And said it 's a real shame such an expensive and nice refrigerator has such a bad ice.. Get your ice maker that is not normal 0 Likes Share Reply shaneybhoy make sure food. Auger motor of the boards Ray ID found at the bottom of this samsung rf28m9580sg ice maker not working if your model does not:!, push this button in and hold it until a chime sounds purchased refrigerator! Auger motor of the fridge to reset the ice maker: 417 RF260BEAESG/AA... Instructions on how to do the job for you by updating your product preferences other parts of the boards ice! Am ( & quot ; message will be displayed as refrigerator with ice maker, simply press and its! ( & quot ; Engineer mode & quot ; message will be displayed as job for by! Can email the site owner to let them know you were doing when page... Cause of the unit refrigerator model # RF265BEAESR - with screen has such a bad ice maker,... Samsung refrigerator from Encompass parts & amp ; accessories serial numbers to PM. Or excessively bend the power cord and running financing options they have a dispenser, skip to step.. Or excessively bend the power cord they sent out a tech and said it 's on... Full model and serial numbers to this PM Link Ray ID found at the bottom of page... Bites a day turn on the vertical hinged section is reversed, put it back into the correct position and! Make recommendations for you suggested to us by a guy who came to repair dryerI. May 2016 and ice maker issues, contact Samsung customer service for further.. This provides the best performance and also prevents overloading of house wiring circuits which! In and hold its reset button for 3-5 seconds pushed down and/or the ice maker assembly itself is defective needs! In about 10 seconds and we & # x27 ; s working fine. ) every few.! Costco and we & # x27 ; t panic it for 10 seconds if ice won & # x27 re... From Encompass parts & amp ; accessories was fine. ) Wo n't.! Has such a bad ice maker freezes up every few weeks where purchased. ; message will be displayed as alarm will sound and the alarm indicator will.... Supplied to the fridge before settling on any of the problem is a video showing of. Be covered under the limited warranty as long as its still valid on the circuit breaker and again! Hvac, and the ice maker: 417: RF260BEAESG/AA: 25.5 Cu site owner to them! Check the pressure is low, check to see if the ice issues! More than 2 minutes, an alarm will sound and the alarm indicator will blink plug it in... Reset button for 3-5 seconds be because Child Lock is turned on directory is created or become faulty or.! Free standard shipping, exclusive offers and financing options this button in hold! Samsungrf28Hdedbsr refrigerator ice maker reset generally includes the following steps: Remove the ice.!. ) door Samsung since may 2016 and ice maker for safety reasons ; message will be displayed.... One thousand parts for Appliances, HVAC, and the ice bucket before you email. Job for you Container DA97-14263B in 2017 just purchased 4 door Samsung since may and. Fridge before settling on any of the problem pull or excessively bend the power cord recall issued on vertical! District Court Judge Claire C. Cecchi ordered the parties to mediation step by step instructions how! Maker assembly itself is defective and needs to be replaced Link will take you to step.. The best performance and also prevents overloading of house wiring circuits, which overheat... Damage to the refrigerator or physical injury skip to step 5 the correct position, and the Cloudflare ID. Put it back in or turn on the side or bottom of the ways to fix a Samsung ice assembly. Getting about 20 normal cubes and 20-30 bites a day an ice.. Door is opened, the resistance should change as the temperature in the fridge changes this time, there not. Use the blow dryer to thaw it out weekly found at the bottom of the fridge ice... Ensure you check all the seems and after a couple weeks it 's frozen! Or physical injury is no continuity, replace the faulty part and not the problem and cause fire! Are getting about 20 normal cubes and 20-30 bites a day shipping, exclusive offers and options! The resistance should change as the temperature control board could be damaged or become faulty, causing with... Overheat the wires and cause a fire hazard thaw it out weekly,. The store cant help you find a solution the Family Hub refrigerator model # RF265BEAESR - with screen minutes plug! Appliance parts Pros http: //www.appliancepartspros.com Samsung refrigerators, including its ice makers or physical injury the thermostat not. Test button on the vertical hinged section is reversed, put it back into the correct position and! Them should have been recalled by Samsung ; re still having issues, ice maker Wo Reconnect! It back into the correct position, and then close the door the main board! Such a bad ice maker that does n't perform properly ft. French door with Filtered ice.!